As part of our commitment to making furniture that lasts, SLOWE Living Ltd (“SLOWE”) warrants to the original retail purchaser that our sofa beds will be free from defects in material and workmanship for the periods set out below. Our products are designed to be serviceable, meaning individual components can be repaired or replaced without needing to replace the entire product.

5-Year Structural Warranty

SLOWE warrants that the plywood frame, platform structure and hardware will be free from defects in material and workmanship for a period of five (5) years from the date of purchase (the “SLOWE Structural Warranty”). This warranty is a statement of our confidence in the quality of our construction and our commitment to long-lasting furniture.

3-Year Fabric and Cushion Warranty

SLOWE warrants that upholstery fabrics, covers, cushion fillings and stitching will be free from defects arising through normal residential use for a period of three (3) years from the date of purchase.

Who the Warranty Covers

The SLOWE Warranty is offered solely to the original retail purchaser, and is not transferable to subsequent purchasers. The warranty applies only to products purchased directly through sloweliving.com, our showroom, or an authorised SLOWE partner.

How to Make a Warranty Claim

To submit a claim, please contact hello@sloweliving.com
 with the following information:

• Order number or proof of purchase
• Full name and contact details
• Description of the issue
• Photographs showing the defect or damage

A SLOWE representative will respond within five (5) business days with next steps. All warranty claims are subject to inspection by SLOWE, and SLOWE reserves the right to determine whether the claim is covered under this warranty.

What the Warranty Covers

The warranty covers defects in materials or workmanship, including:
• Structural failure of plywood frame or platform components
• Hardware failure or loose fixings caused by manufacturing fault
• Cushion collapse or foam failure not caused by misuse
• Stitching or upholstery defects that occur through normal residential use

If a defect covered under this warranty is confirmed, SLOWE will, at its option, repair or replace the defective part(s) at no additional charge.

What the Warranty Does Not Cover

The warranty does not apply to:

• Normal wear and tear
• Damage resulting from accident, misuse, abuse, or improper assembly
• Cuts, stains, tears, burns, pet damage, or liquid damage
• Sun fading or changes in colour due to exposure to light
• Mould, mildew, damp, or moisture exposure
• Commercial or rental use unless agreed in writing
• Products modified or repaired by the customer or a third party
• Improper storage or transport after delivery

Replacement parts provided under warranty will remain covered for the remainder of the original warranty period. Under no circumstances will the warranty be extended beyond five (5) years for structural components or three (3) years for fabric and cushions from the date of original purchase.

The remedies provided in this warranty constitute the purchaser’s sole and exclusive remedy. SLOWE expressly disclaims all other warranties, whether express or implied, including any warranty of merchantability or fitness for a particular purpose.