SLOWE Living - Frequently asked questions
-
SLOWE Living is designed for people who value longevity, natural materials, and thoughtful design over fast trends or disposable furniture. Our pieces are handcrafted, made to order, and designed to last for decades.
If you’re looking for the cheapest option, instant delivery, or furniture you plan to replace in a few years, we may not be the right fit. If you want something you’ll live with, sleep on, and grow into over time, you’re in the right place.
-
Our sofa beds are designed to be genuinely comfortable to sleep on, not just “good for a sofa bed.” When opened, they create a flat, supportive sleeping surface without bars, gaps, or springs.
For regular guest use or part-time everyday sleeping, many customers find them comparable to a good-quality bed. Like any bed, comfort is personal - some people choose to add a mattress topper for extra softness, which works well with our design. -
Because we use real hardwoods and natural finishes, subtle changes over time are part of the material’s character. You may notice gentle patina or slight colour shifts as the piece ages.
These are not faults, they’re signs of a material that’s meant to be used and enjoyed. Many customers find their furniture becomes more beautiful the longer they live with it. -
Yes - Our furniture is built for real homes and everyday use.
For homes with children or pets, we recommend choosing darker colours or tightly woven fabrics, which are more forgiving. Scratches, spills, and wear are a part of life, and we’re always happy to advise on the best options for your situation before you order. -
The seat and mattress cushions combine high-resilient and hyper-soft foam for a breathable, supportive sleep surface. Upholstery fabrics are durable to over 100,000 Martindale rubs, with removable, machine-washable covers for easy care.
All foams and fabrics meet UK fire safety standards (BS5852 Part 1 and Crib 5 compliant) and are made from polyether polyurethane foam with a 100% polyester composition.
The frame is crafted from FSC-certified European birch plywood with a protective lacquered finish, ensuring both structural strength and responsible sourcing.Every SLOWE sofa is handmade in England using FSC-certified birch plywood, highly durable fabrics, and non-toxic finishes and is built for lasting comfort and longevity.
We don’t use MDF or particle board — only durable, traceable materials built to last.
Our goal is to combine honest construction with beautiful, sustainable design. -
The transition from sofa to bed is simple and intuitive.
Just remove the cushions, pull the seat section forward, and fold down the backrest to reveal a full-size double bed.
No heavy lifting or mechanical parts — it’s designed for everyday use and effortless movement. -
Yes. One of the advantages of UK-made, modular furniture is that it can often be repaired rather than replaced. If something wears out, gets damaged, or needs updating, contact us and we’ll advise on the best solution.
This approach reduces waste and helps your furniture last as long as possible.
-
Yes, you can book an appointment at our London showroom or arrange a virtual viewing.
We’ll walk you through the design, fabrics, and mechanism in real time, so you can see exactly how it works before you order. -
Each piece is built slowly, by hand, in England — from traceable materials designed to last decades, not years.
It’s a piece that can be repaired, reassembled, and kept for life, not replaced every few seasons.
When you buy a SLOWE sofa, you’re investing once in quality, craftsmanship, and comfort. We hope it will be the last sofa bed you ever need to buy. -
Read more over at our dedicated sustainability page
-
Yes. Each mattress section is made from high-density cold foam and layered for both support and softness.
It’s comfortable enough for daily sleeping or long-term guests — many of our customers use it as their main bed.
The generous depth and proportions are designed for real comfort, not compromise. -
We make everything to order to avoid waste and overproduction. This allows us to focus on quality rather than volume and ensures each piece is crafted specifically for you.
While this means a longer lead time than off-the-shelf furniture, it also means better materials, better craftsmanship, and furniture designed to last far beyond current trends. -
Yes - slightly, and this is completely normal. Our cushions are made from high-quality foams designed to relax rather than collapse. Over time, they’ll soften a little and settle into a more lived-in feel while maintaining their structure.
Occasional fluffing and rotation will keep them looking and feeling their best, but they’re designed for everyday living, not constant fussing. -
Our sofa beds sit in the medium-firm range. They’re designed to be supportive rather than overly soft, which helps prevent sagging and ensures long-term comfort.
This balance works well for both sitting through long movies and a good nights sleep. If you prefer an ultra-soft mattress, adding a topper is a simple way to tailor the feel to your preference.
Ordering, Delivery & Aftercare
-
Only minimal assembly is needed. Each sofa arrives flat-packed for ease of transport and access through narrow hallways or staircases.
You simply slot and secure the birch plywood panels together using our precision joinery system — no tools required.Assembly is simple — all you need are a 6mm and 8mm Allen key to secure the precision joinery.
The modular frame can be assembled, disassembled, and reassembled multiple times without wear or damage.
Everything is designed to fit perfectly, so you can have your sofa ready within minutes. -
We understand that renovations, moves, and life plans can shift. Delivery dates are arranged with you in advance, and we’ll always do our best to be flexible.
If you need to delay delivery, contact us as early as possible and we’ll work out the best solution, including short-term storage where needed.
-
Each SLOWE sofa is handmade to order in small production runs.
Delivery typically takes 8–10 weeks from the date of purchase, depending on your fabric choice and production schedule.Each SLOWE sofa is handmade to order and delivered flat-packed and fully protected for safe transport and easy access through doorways, stairwells, and lifts.
We deliver nationwide across mainland UK at our standard rate — simply check your shipping rate at checkout.
International delivery to the EU and USA is available on request.Once your piece is ready, our team will contact you to schedule a convenient delivery date.
Deliveries are available Monday to Friday, with Saturday delivery possible in many areas.We recommend two people for carrying and assembly, using a 6mm and 8mm Allen key to secure the modular frame.
Every component is designed to be assembled and re-assembled multiple times without wear or damage.If you change your mind, you can return your sofa within 30 days — no questions asked.
-
Our sofa beds are delivered in manageable individual parts to make access easier. In most homes, this isn’t an issue, even with narrower hallways or staircases.
If you’re unsure, contact us before ordering - we’re happy to review measurements or photos of your space and advise in advance. -
Once your trial period ends, your furniture is fully yours - but our support doesn’t stop there. We’re always available to answer questions, offer care advice, or help with future changes.
Because our furniture is made in the UK, we can often repair, refresh, or adapt pieces years down the line. We believe good furniture should be supported for its entire lifetime.
-
Yes. The modular frame has been engineered for simple reassembly without damage or wear.
If you move house or want to change rooms, the sofa can be taken apart and rebuilt as many times as you need.
It’s built for modern living — flexible, sturdy, and made to move with you. -
We’ll simply repair or replace the part.
Our circular design system means every element can be swapped or renewed — so your sofa never needs to be thrown away.
It’s part of our commitment to longevity and responsible design. -
We offer a 14-day return window for complete peace of mind.
If the sofa doesn’t suit your space, we’ll collect it and arrange a refund or exchange.
We also offer optional 5-year product protection for added reassurance. -
Regular care is simple. Vacuum using a soft brush attachment and wipe with a mild fabric detergent when needed.
All our own standard fabrics are machine washable on a low spin and temperature, though dry cleaning is recommended for best results.
Air or drip-dry covers and re-fit while slightly damp to maintain their shape.
For wine or stubborn stains, use a dedicated upholstery solution.
All fabrics are fire-retardant and highly durable, designed to age beautifully with use.
If you have ordered a Kvadrat fabric - please refer to their website for care instructions. -
All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 7 days of noticing any defects.Get Peace of Mind with Our Buy Back Guarantee!
International Shipping
USA & EU
-
Yes. We regularly deliver throughout Europe, North America and other international destinations.
If your country isn't listed at checkout, please get in touch and we'll be happy to provide a bespoke shipping quotation. -
For many destinations, local taxes and duties are calculated and displayed during checkout so there are no unexpected charges when your order arrives.
If additional import charges apply in your region, we'll make this clear before your order is confirmed. -
All SLOWE furniture is designed and made in England using responsibly sourced materials and trusted manufacturing partners.
-
Yes. Our website automatically displays prices in your local currency where available.
-
Where taxes and duties have been collected during checkout, you should not receive any additional customs charges upon delivery.
If you're unsure, please contact us before placing your order and we'll be happy to explain how delivery works for your country. -
Shipping costs vary depending on destination, access requirements and the level of service selected.
Shipping costs are calculated during checkout or quoted separately where required.
-
Yes. In selected regions we can arrange white-glove delivery, including delivery to your room of choice, unpacking and removal of packaging.
Availability varies by location. -
Yes. Once your furniture has been dispatched, we'll provide tracking details and keep you informed throughout the delivery process.
-
As all of our furniture is made to order, lead times vary throughout the year.
Once production is complete, delivery typically takes an additional:
Europe: 1–3 weeks
North America: 2–3 weeks
We'll provide an estimated delivery window before you place your order. -
Absolutely. We offer virtual consultations and phone support for customers worldwide and are happy to discuss sizing, fabrics, room layouts, delivery logistics and any questions you may have before placing an order.
Simply get in touch and we'll arrange a suitable time. -
Yes. Every SLOWE sofa bed is backed by a 5-year structural warranty covering defects in materials and workmanship under normal domestic use.
